Customer Support Specialist (Student) | Restimo
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💼 Your Role

A Customer Support Specialist at Restimo is responsible for day-to-day customer support and resolving operational issues.

This role is ideal for a student who wants to gain hands-on experience in a technology startup and learn how SaaS products work in a B2B environment.

💡 Responsibilities

• Providing ongoing customer support (phone, email, chat)
• Handling customer requests and resolving technical issues
• Supporting customers in their daily use of the system
• Collaborating with the Customer Success team and the technical team
• Communicating with delivery partners (Uber Eats, Glovo, Bolt Food, Wolt, Pyszne.pl)
• Passing customer reports and feedback to the product team
• Assisting with the configuration of online stores / websites
  
  

✅ Requirements

• Current student status
• Good communication skills and a customer-focused attitude
• Independence and good work organization
• English proficiency at a minimum B2 level
• Availability for shift work, including weekends (on a rotating basis)
• Technical curiosity and willingness to learn new tools
• Comfortable using Google Workspace
  
  

🌟 Nice to Have

• First experience in customer service / support
• Knowledge of the gastronomy / HoReCa industry
• Experience with delivery applications
• Interest in technology and SaaS