Customer Success Specialist | Restimo
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💼 Your Role

A Customer Success Specialist at Restimo is responsible for the full customer lifecycle - from onboarding, through day-to-day cooperation, to relationship growth and retention.

This role is for a proactive, technically curious, and customer-oriented person who can combine customer support, consulting, and problem-solving.

💡 Responsibilities

• Leading onboarding and implementation of new customers
  
  
• Providing ongoing customer support (phone, email, chat)
  
  
• Building long-term relationships with B2B clients
  
  
• Cooperating and coordinating with delivery partners (Uber Eats, Glovo, Bolt Food, Wolt, Pyszne.pl)
  
  
• Resolving issues with a strong “customer first” mindset
  
  
• Sharing product feedback with the technical team
  
  
• Supporting clients in growing their online sales
  
  
• Creating and configuring online stores / websites
  
  

✅ Requirements

• Minimum 2 years of experience in Customer Success / customer support (B2B or B2C)
• Experience with customer onboarding and retention
• Excellent communication skills and ability to build relationships
• English proficiency at a minimum B2 level
• Independence and strong work organization skills
• Technical curiosity and ability to quickly learn new tools
• Willingness to work weekends on a rotating basis
• Comfortable using Google Workspace and CRM systems
  
  

🌟 Nice to Have

• Knowledge of the gastronomy / HoReCa / foodtech industry
• Experience with delivery applications
• Basic knowledge of design / UX
• Passion for gastronomy and the local market