Uber Direct is a white-label logistics service that enables businesses to offer on-demand delivery directly from their own website, app, or by phone. Unlike the Uber Eats marketplace, customers stay on your channels, giving you full control over your brand experience. By tapping into Uber's vast courier network, you can offer delivery in under 2 hours, same-day, or scheduled. You pay a flat fee per delivery with zero commissions, helping you grow direct sales efficiently.
How the Integration Works
- Request a courier directly from Restimo: Send order details to your integrated courier service with one click - no switching apps, no retyping information
- Check availability and pricing: See estimated delivery time, cost, and courier availability before confirming the request
- Dispatch happens automatically: Once confirmed, complete order details - pickup address, customer info, package contents - are sent to the courier service instantly
- Track deliveries without leaving Restimo: Monitor driver location and delivery status in real-time, directly in your dashboard - no need to switch between apps or platforms
- Courier Exchange: Connect multiple courier providers and compare availability, pricing, and delivery time side-by-side for every order. Choose the best option based on real-time data
Key integration features
The following features are supported by the integration:
- ✅ Automated courier dispatch: Send complete order details to your courier service with one click - customer address, contact info, and package contents are transmitted automatically
- ✅ Real-time status sync: Courier job statuses update in Restimo automatically - from driver assignment to pickup, on the way, and delivery completion
- ✅ Embedded tracking: Track driver location directly in Restimo through an embedded map view - no need to open external apps or tracking links
- ✅ Flexible pickup management: Adjust courier pickup time directly in Restimo to match your kitchen's actual preparation schedule
- ✅ Direct cancellation: Cancel courier jobs instantly from your dashboard if plans change - no phone calls or external portal access needed
Prerequisites
Before you begin, ensure you have the following:
- Active subscription in Restimo, menu is ready and published, delivery channels are connected
- Active Uber Direct account
Setup
The integration process is guided by our team
- Connect with us: Reach out to us via chat or phone to request the Uber Direct integration. Not yet with us? Fill the form below and say you need this integration!
- Click ‘I am interested’ button in the integration configuration page in Restimo: Uber Direct team will reach out to you soon
- Sign agreement with Uber Direct and activate your account: When all formalities are completed, integration will be activated in Restimo
- Go live: Now you can easily transfer orders from Restimo to your Last-mile courier app!
